To place a Domestic order:
Simply phone or mail your order to our store nearest you. Experienced classic parts specialists will handle your order and provide assistance. Be sure to supply us with our item numbers for faster order handling. Some items are ordered by description alone (i.e., upholstery) in which case we'll need the year, color and bodystyle of your car. Phone orders may be paid by VISA, MasterCard, Discover, or AMEX. Mail orders may be paid by VISA, MasterCard, Discover, AMEX or Postal money order. Personal checks, money orders and cashiers checks may delay your order 2-3 weeks. Foreign orders: (outside the territorial U.S. or Canada) Contact our Foreign Order Desk at our Florida Depot.
Domestic Shipping charges:
Orders over $300.00 and destined within the lower 48 states: We pay the UPS ground shipping charges. ( core charges do not count towards free shipping minimum.) Items that are UPS oversize 1 or oversize 2 are charged at a rate of $14.00 per item and are not included in the free shipping offer.
Orders below $300.00 and destined within the lower 48 states:
Florida, California, Michigan or North Carolina residents add 5%, but not less than our $9.00 minimum. Residents of all other states add 10%, but not less than our $9.00 minimum. Do not include core charges when calculating shipping charge. Oversized shipments will be subject to an additional $14.00 fee.
Orders destined outside the lower 48 states:
We will charge the actual cost of shipping your order. The $300.00 free shipping policy does not apply.
Orders destined for Canada:
Add 20% for shipping but not less than $15.00 for minimum shipping. Oversized items will be subject to an additional $14.00 per item. The $300.00 free shipping policy does not apply. US funds only.
Items too large for UPS such as hoods or fenders, will be shipped by a LTL Carrier. Call the NPD location nearest to you fro the best frieght quote.
Optional shipping methods: UPS 3 Day Guaranteed Ground, 2nd Day Air, Next Day Air, FedEx and parcel post shipping is available at actual cost. Rates vary according to weight.
We attempt to fill every order within 24-hours, but if an item is out of stock it will be placed on our backorder service and shipped as soon as possible. Most customers prefer to pay for backordered items at the time the order is initially processed, however, if you do not wish to pay for backordered items until they are shipped, or you wish to cancel an existing backorder to receive a refund, simply advise your salesperson.
All prices current as of the first printing of this edition. Prices, stated suppliers or stated manufacturers are subject to change without notice.
Shipping and other costs incurred by NPD while attempting to deliver merchandise which is refused will be billed to the customer at the actual cost.
All NPD Toll-free order lines are open 24-hours a day, 7-days a week. Our walk-in counters are open Mon-Fri 8am-9pm; Sat & Sun 8am-5pm. ( New store hours effective January 1st 2015 M-F 8am-7pm, Sat & Sun 9am-5pm. ) We are closed for the observance of New Years, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas.
Items Damaged in transit are the responsibility of the carrier. Please retain all packing materials and immediately contact the carrier (i.e., UPS, U.S. Postal Service, truck line) to file a damage claim. Please do not return damaged items to NPD. We will, however, be happy to assist you in filing your claim with the carrier.
General policy on core returns:
- Returned core must be rebuild-able.
- No broken or missing parts, cracked cases, deeply grooved surfaces etc.
- Moveable items must not be frozen, locked or rusted solid.
- No cases with torch cuts.
- No welded or bent shafts, ears etc.
- Shafts, splines, keyways & threads must be good.
- No disassembled cores accepted.
- Returned core must be same part as rebuilt unit purchased.
- Returned core should be returned in same box as rebuilt unit purchased.
- Core return-ability will be determined by the re-manufacturer and/or NPD.
If you are dissatisfied with an item, please contact the salesperson listed on your invoice to obtain return authorization.Missing or damaged items must be reported within 24 hours of delivery. After speaking with our agent, we request that you also enclose a brief note describing the problem with the returned merchandise. We will accept the return of any unsatisfactory item provided it is unused, in resalable condition and returned with a copy of your invoice within 30 days of the invoice date. Return of items ordered in error may be subject to a 20% restocking fee. Please do not return merchandise to us C.O.D. or postage due. Electrical parts, stripes, literature and videos are not returnable. If NPD is at fault in any way we will promptly refund your return freight charges. NPD is NOT responsible for air-freight charges or boxing/packing services. Only UPS ground rates apply.
NPD has been growing steadily since its founding in 1976. We are proud to be one of the largest firms of our kind, and we're even prouder of our reputation for first-rate customer service. Please don't hesitate to tell us if you feel there is any way we can improve our service, product line or catalog.