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Return Policy

Returns-our guarantee:

Best 60 Day Return Guarantee!

Customer Satisfaction Top Priority!

If you are dissatisfied with an item, please contact the salesperson listed on your invoice to obtain a return authorization. Missing or damaged items must be reported within 24 hours of delivery. After speaking with our agent, we request that you also enclose a brief note describing the problem with the returned merchandise. We will accept the return of any unsatisfactory item provided it is unused, in resalable condition and returned with a copy of your invoice within 60 days of the invoice date. Return of items ordered in error may be subject to a 20% restocking fee. Please do not return merchandise to us C.O.D. or postage due.

Electrical parts, stripes, literature, and videos are not returnable. If NPD is at fault in any way we will promptly refund your return freight charges. NPD is NOT responsible for air-freight charges or boxing/packing services. Only UPS ground rates apply.

General policy on core returns:

Returned core must be rebuild-able.
No broken or missing parts, cracked cases, deeply grooved surfaces etc.
Moveable items must not be frozen, locked or rusted solid.
No cases with torch cuts.
No welded or bent shafts, ears etc.
Shafts, splines, keyways & threads must be good.
No disassembled cores accepted.
Returned core must be same part as rebuilt unit purchased.
Returned core should be returned in the same box as rebuilt unit purchased.
Core return-ability will be determined by the re-manufacturer and/or NPD.